Refund Policy
Effective 5 October 2026
This policy applies to subscriptions to the Nuvora AI Admissions Agent and Nuvora Agency OS, sold by our reseller Paddle.com on behalf of Nuvora Digital Hub Marketing Solutions LLC.
14-day money-back guarantee
If a product isn't right for your agency, you can ask for a full refund within 14 days of your first purchase or of an annual renewal. You don't need to give a reason.
How to ask for a refund
- Email support@nuvorahub.com with the email address you used at checkout, or
- use the link in the receipt Paddle sent you, or contact Paddle through paddle.net.
Refunds are processed by Paddle to the original payment method. Depending on your bank, the money usually arrives within 5 to 10 working days.
After 14 days
After the 14-day period, payments are not refunded for the remainder of the year, but you can cancel at any time to stop the next renewal, and you keep access until the end of the period you paid for.
When we end a service
If we discontinue a product, or cannot provide a feature that was included in your plan at purchase, we will refund the unused part of your subscription, calculated by remaining full months.
Your consumer rights
This policy does not limit any refund rights you have under the law of your country.